The Barcelona Social App aims to make social services more accessible to Barcelona residents, particularly people who may face barriers in accessing support, while reducing administrative tasks for professionals. The app brings together access to information, communication with professionals, appointment management and administrative procedures in one digital environment, reducing fragmentation between different processes and channels. It enables ongoing, two-way communication between people using social services and professionals, while improving transparency and allowing people to take a more active role in managing their support. The app has been developed through pilot phases and feedback from both residents and professionals, supporting continuous improvement and adaptation to their needs. A two-month pilot involving 108 people using social services and 48 professionals found positive results, with navigation rated 4.4 out of 5 by service users and 4.1 by professionals.

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e-Social is Montenegro’s national social and child protection reform, supported by a digital information system connecting social services and public institutions across the country. It addresses fragmentation in social protection, improving access to benefits and services for people experiencing poverty, social exclusion and other vulnerabilities. Through interoperable digital infrastructure, the system enables secure information exchange, integrated case management, cross-sector referrals and coordinated support, while complementing professional assessment. Applications for financial assistance that previously required 32 paper documents and could take up to three months can now be processed in one day. The reform has also standardised social protection processes nationwide and strengthened evidence-based service development. Today, around 1,200 professionals use e-Social to support more than 200,000 people, with over €1.21 billion in social and child protection benefits and services processed through the system since 2015.

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Corsifnas.it is a national digital learning platform designed to strengthen continuing professional development across Italy’s social services workforce. It addresses geographical, organisational and professional barriers to training by providing flexible access to structured learning pathways from any location. The platform integrates the full training cycle, including enrolment, multimedia content, assessments, progress monitoring and certification, within a single digital environment. Training is developed through collaboration between professional bodies, public institutions, universities, technology partners and practitioners, bringing together multidisciplinary expertise and supporting the exchange of knowledge across professional and institutional boundaries. This approach strengthens the accessibility, quality and traceability of professional learning while supporting social services to respond to evolving needs and practices. Since its launch in 2025, Corsifnas.it has attracted more than 14,000 registered users, with over 17,000 recorded participations across its learning activities in the first half of 2026.

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NESOS is an ethical, AI-powered social guidance platform designed to improve access to social benefits and services in the Canton of Neuchâtel. It addresses the non-take-up of benefits by providing multilingual, 24/7 guidance that helps people understand their situation, identify relevant support and navigate complex social service systems. Rather than relying on general AI-generated information, NESOS uses a professionally validated knowledge base and complements, rather than replaces, professional support. The platform is co-designed by people using services, social services professionals, and public authorities, as well as technology and research partners. More than 40 social and healthcare organisations contribute to its governance, information validation and testing, creating shared standards and coordinated referral pathways across services. Currently in its pilot phase, NESOS has already strengthened cross-sector collaboration and established a common framework for ethical AI-supported social guidance, with the platform designed to serve approximately 180,000 residents.

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Regional Government of Madrid - Department of Social Services and Social Integration (Spain) ▼

AMBA HSU is a digital management application supporting the delivery of basic material assistance to families with dependent children experiencing material deprivation in the Community of Madrid. Integrated into the region’s Single Social Record (HSU), it connects social workers across 179 local authorities with regional government, third-sector and private partners. HSU is a shared, interoperable system that enables AMBA to connect with the rest of the Community of Madrid's digital systems and resources. The app automates eligibility checks, case management, benefit processing and information exchange, reducing administrative burdens while supporting coordinated, person-centred interventions. Families receive prepaid cards for food and hygiene products alongside social support, promoting autonomy and reducing stigma. More than 1,500 professionals use AMBA HSU, supporting over 25,000 people. Since implementation, average case-processing time has fallen from one hour to 15 minutes, while the time required for families to access basic products has decreased from 30 to 10 days.

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La Meva Energia is a digital platform supporting Energy Advisory Services in Catalonia to address energy poverty and climate vulnerability among households. It integrates case management, appointment scheduling, documentation and real-time monitoring in a shared digital environment, enabling people to interact directly with services while reducing administrative burdens for professionals. The platform combines open data, artificial intelligence and predictive analytics to identify vulnerabilities, support earlier interventions and inform evidence-based planning. Data-sharing tools also strengthen coordination between social services, energy advisory services, public administrations and other stakeholders. By connecting frontline support with data-driven analysis, La Meva Energia combines individual assistance with a more preventive approach to social issues. Energy Advisory Points currently support more than 16,000 households annually, representing around 44,580 people, 85% of whom experience indicators of energy poverty. The platform has also been successfully piloted in municipalities with different service structures.

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Caritas Upper Austria developed the Integration Box to give people seeking asylum clear, reliable information about life in Upper Austria. It combines a digital platform containing 168 short videos with physical cards and posters featuring QR codes. The videos are available in seven languages and designed for people with different literacy levels. They explain key topics such as housing, employment, healthcare and education. The project uses AI-assisted production, followed by human review, so videos can be updated quickly when policies or procedures change. Integration Box reduces the time social service professionals, public authorities, schools and healthcare providers spend explaining basic processes and lowers reliance on interpreters. Launched in November 2025, it is now used in all facilities for people seeking asylum in Upper Austria. It reaches around 3,600 refugees and supports approximately 350 staff members and volunteers. Between November 2025 and June 2026, the platform received around 54,000 visits.

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Oberstown Children Detention Campus and CareersPortal developed STEPS+ to help young people in detention plan their education, training and employment. The digital platform allows young people to explore their strengths and interests and store certificates, awards, results and work experience records. These records can be shared with key workers, teachers, training staff and external agencies, helping maintain support when a young person leaves detention or moves between services. Accessibility features support young people with literacy, language, hearing, visual and learning needs. The platform was developed over five years with input from more than 70 young people, 100 staff members, parents and external partners. This collaborative and user-centred approach has helped to make STEPS+ a key driver of personal development and change for young people in detention. In 2025, 75 young people used STEPS+. Ten completed off-campus work experience, while others gained qualifications in fitness instruction, catering, food safety, manual handling, barbering and horticulture. Young people also helped develop and promote the platform through videos, cartoons, interviews and podcasts.

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