Microsoft at the European Social Services Awards: Championing Digital Transformation in Social Services
Across Europe, social services are embracing digital transformation to meet rising demand and complex challenges. At this year’s European Social Services Awards, Microsoft is proud to present the “Digital Transformation and Technology in Social Services” category. Our involvement reflects a deep belief: technology, when thoughtfully applied, can help social services become more responsive, inclusive, and resilient, ultimately innovatively reshaping the sector.
Why Technology Matters Now
Digital transformation in social services is about more than moving paper forms online. It’s about using data, automation, and AI to reimagine how support is delivered. AI and automation are making it easier for professionals to access information, coordinate care, and free up time for direct engagement with people and families. For residents, digital tools mean faster access to support, clearer communication, and more equitable services.
Recent years have shown how digital tools can help agencies respond to crises, coordinate across sectors, and reach people who might otherwise fall through the cracks.
Digital Innovation in action:
- Smarter Decisions: AI can analyze case data to spot urgent needs or risks, helping social workers act quickly and effectively.
- Accessible Services: virtual assistants and online portals let people apply for benefits or get updates anytime, in their own language.
- Protecting Resources: Advanced analytics help detect fraud and ensure support goes where it’s needed most.
- Collaboration: Secure data sharing enables different agencies to work together around each person’s needs.
Looking Ahead
The European Social Services Awards celebrate organizations leading the way in digital transformation. Microsoft’s engagement in this category is about supporting a community of innovators—public agencies, non-profits, and local authorities—who are using technology to create lasting, positive change.
As we recognize this year’s finalists and winners, we celebrate the creativity and dedication of everyone working to make social services more effective, equitable, and future-ready. By
sharing best practices and celebrating success stories, we hope to inspire others to explore what’s possible.
Get Involved
Curious how digital innovation could help your organization or community?
Join us at the European Social Services Awards to celebrate excellence of Digital Transformation and technology in Social Services and come visit us at our stand to learn more about Microsoft’s engagement on this important topic.